Terms of Service

HIGH VALLEY CREATIONS TERMS OF SERVICE Please read carefully! 

These policies are subject to change at any time. 

Please read thoroughly before commissioning, please contact us for any questions. By making your first payment, you are in agreement with these terms. 

Allergy Warning 

We have cats and dogs but they never come in direct contact with the materials. Please let us  know if you are allergic right away! We will clean your suit before shipment and maintain extra  caution when working on your suit or plushie. 

Quotes 

Quotes are only valid for that particular opening. We do not offer quotes outside of official  openings. Quotes are not a binding agreement, simply a price estimate. A payment has to be  made for your commission to be official. A clear, flat colored, 2 view reference sheet is required  for all quotes. The more complex the character, the higher the price. Check out our PRICING  page to get a rough estimate. 

Commissioning 

You must be 16 or older to order a fursuit, if you are under 18 I need verified parent permission and they need to sign our terms of service as well. 

You are ordering a unique, handmade piece of wearable art/huggable plushie. There can be  flaws and imperfections. Only by paying your deposit are you officially in the queue. Orders are  completed in the order that they are paid off (first paid, first finished). Late payments or smaller  payments may change your spot in line. Character changes are allowed until we purchase  materials. Depending on your changes, your quote may increase or decrease. After purchasing  materials, absolutely no changes are permitted, so please be sure of your design! We will not 

make any copyrighted characters, or replicate any previous fursuit designs. 

Payments 

All payments need to be in USD. A 50% NONREFUNDABLE deposit is required to secure your  slot. Work is not started until you've completed payments if you choose to use our payment  plan. If you want to utilize our payment plan, please let us know beforehand. A payment plan is  available and requires the commissioner to pay 50% of the cost in full at the time of securing  your slot. Once paid your remaining balance will be divided  and can be paid in equal  installments over the next 3-5 months. The monthly balance must be paid on time in order to see progress. Larger payments are OK. There will be agreed upon payment dates. Payments are made via PayPal invoices. If you have an emergency, please let me know as soon  as possible, and we will do our best to accommodate your situation. We will not send off your suit till the payment and shipping is complete! After a year and a half we will sell the suit without your character rights and as a premade character.

Sizing + DTDs 

We assume that all measurements and your DTD are accurate. We are not responsible for any  loose or tight fitting due to your weight change. You may request, after you've received your  suit, for an altercation. Any wrong measurements or poorly made DTDs will more than likely  result in a poor fit. Hands and feet are one-size-fits-all. 

You must send your DTD on time. Please tape your dummy up after cutting yourself out.  Please have your name  written on the chest, and have your tail spot and backside marked. If you need any help making  your DTD, please email us for a helpful tutorial. 

Work In Progress + Concepts 

To keep the commission process streamlined, we will not send individual WIP photos unless  requested. We frequently post WIPs publicly on our Twitter, Instagram and Telegram accounts.  Fur swatches are available upon request. Please note that fur colors are VERY limited, but we  will do our absolute best to match your character's colors. We will make a rough concept sketch  of your character in our style if needed with the fur colors for your approval. The art will not be  exact, and is more of a rough guide for us to follow, and to help us learn about the character  before crafting your fursuit. 

Shipping 

Shipping is NOT included in your quote, and will be determined after the costume is close to  completion. A final shipping invoice will be sent upon completion of your Fursuit or plushie.  Prices can range from $35-200 in the US. All Fursuits and plushies are shipped via USPS with  insurance and tracking. International shipping is available, but you will be responsible for extra  

fees and customs.

Warranty + Repairs 

All HVC Fursuits and plushies come with a 90-day warranty that covers our mistakes and  handiwork. It does not cover normal wear and tear, as these costumes and plushies will NOT  last forever with heavy wear and tear. However, with proper care and maintenance, they can  be kept for many years. Customers must pay return shipping. Repairs beyond the 90 days are  subject to fees. Please make sure the suit or plushie is CLEAN before sending it in for repairs.  Any dirty items will be sent back to the commissioner immediately. 

Refund/Cancellation Policy 

We have the right to cancel at any time for any reason. The commissioner has the right to  cancel their commission at any time. Reasons for cancellation include: two missed payments in a  row, difficult email contact, hostile/rude/intimidating/sexual behavior, breaking terms of service, etc.  Again, if a situation arises in your life that may affect the commission process, please let us  know as soon as possible. We are happy to accommodate. Failure to communicate will be  assumed as a form of avoiding payment, and your commission can be canceled. All payments will be made through Paypal. Refunds will be given depending on the amount of work invested into  the project. If you cancel your order before we start on it, you can get a full refund. If you are  getting a refund, do not request a Paypal charge-back. We will transfer the money back to you  ourselves. If you request a Paypal charge-back at any point when you were not allowed to ask  for a refund you will lose all before mentioned rights to the commissioned piece and we will  have full rights to profit further from it in any way. We will decline the charge-back and supply  Paypal with our conversations in which we talk about the commission as evidence that we have  completed work for you. Furthermore, you will be blacklisted for commissioning us again and added to the beware community. The  50% deposit is NONREFUNDABLE. Cancellations are non-reversible. Refunds will be given on a  monthly basis, of at least $150 or an agreed repayment rate. Refunds are often a huge blow to  us and our business, please understand. We will do our best to accommodate your needs. We  have the right to finish canceled projects anyway we choose for personal use, or to sell upon  completion. No refunds are offered after the project is completed. 

Copyright/Usage Policy 

We (The artists of High Valley Creations), claim full rights to the produced product, not the  buyer. Therefore we are allowed to use the copyrighted artwork to promote ourselves on our  website and social media. The buyer is allowed to use the commissioned piece for personal use  unless agreed otherwise (you can upload it on all your social media profiles, forums, etc), print  the artwork and claim the character as your own but not the artwork itself, use the artwork to  promote themselves but must give us credit when you post it. The following is considered  copyright infringement: claiming the artwork as your own or removing our logo from the  product. We reserve full rights to the image and its use/distribution unless otherwise agreed  upon.

Customer Satisfaction 

We will do everything we can (within reason) to make our customers happy! If you have a  problem with anything in regards to the commissioned piece, please tell us right away so we  can find a solution together. If you do not want us to post your commissioned piece anywhere,  we can discuss this. 

General terms 

By commissioning us you are agreeing to our terms of service. If you have a problem with any of  these statements please discuss these with us prior to paying for your commissioned piece. We  will be recording the process on our WIP page, twitter and Instagram accounts. Prices are subject to change based on demand. We have the right to reject any order that we do not feel  comfortable doing for any reason. Please contact us with any further questions.

HIGH VALLEY CREATIONS HAS THE RIGHT TO REFUSE SERVICE TO ANYONE, OR CANCEL A COMMISSION AT ANYTIME.
BY MAKING YOUR FIRST PAYMENT, YOU HEREBY AGREE AND ARE BOUND TO ALL THE TERMS.
LATE PAYMENTS ARE NOT TOLERATED.